This is a P&M Refund and Returns Policy page.
Overview
Company Information
P&M, officially registered on 24.04.2025 under No. 05 of 2011 with registration number
P/COL/KA/2025/00205 at the Department of Business Names Registration, is a private apparel
manufacturing company.
We specialize in producing a wide range of clothing and accessories, from small handcrafted tote
bags to luxury batik-inspired garments.
Our products are distributed both locally and internationally, with a strong focus on foreign
markets. Tote bags are priced from 2200.00 Sri Lankan Rupees, while unique batik-designed
clothing items start from 8000.00 Sri Lankan Rupees and above.
As our company primarily engages in transactions involving foreign currencies, we see
PayHere’s payment solutions as essential for ensuring secure, efficient, and globally accepted
transactions.
Company Mission & Vision
At P&M, our mission is to promote Sri Lankan craftsmanship globally, offering eco-friendly,
hand-crafted, and batik-inspired apparel that blends tradition with modern design.
Our vision is to become a globally trusted apparel brand known for quality, sustainability, and
unique design.
Refunds Policy
At P&M (https://www.instagram.com/in_p.m_?igsh=cmg3MTJ4M2V4Mzg2&utm_source=qr),
we prioritize customer satisfaction and trust. Our Refund Policy ensures that every customer
feels confident shopping with us, knowing that they are covered in the event they are not fully
satisfied with their purchase.
Non-Returnable Items
To maintain fairness and hygiene standards, the following are non-returnable/non-refundable:
- Gift cards (cannot be reused once issued).
- Personalized or custom-made products (crafted specifically for an individual).
- Perishable items.
International Focus
As a brand that deals in foreign currencies, P&M prioritizes secure and convenient payment
solutions. PayHere’s international payment options will help us serve customers abroad with
confidence.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If a customer requires a different size, color, or style, they may request an exchange within 7
days.
- Our support team provides step-by-step guidance for the exchange process.
- Exchanges are subject to availability of stock, ensuring customers still get a product they
Like.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Customers may return items within 7 days from the purchase date.
Conditions for a valid return:
- The product must remain unused and in original condition.
- The original packaging must be intact.
- For batik clothing, customers must strictly follow the care instructions on the care label
included with every garment. This ensures the fabric’s longevity and avoids returns
caused by improper handling.
Damaged or Defective Items
If an item arrives damaged or defective, P&M ensures immediate corrective action:
- Customers must notify us promptly.
- Depending on stock, we may issue a replacement or provide a full refund.
- Customers are prioritized to avoid further inconvenience.
Need help?
Contact us at info@pmclothingstore.com for questions related to refunds and returns.